Easy Returns within 7 days
Koketsu ni irazunba koji-o ezu.
If you do not enter the tiger's cave, you will not catch its cub.
OBU offer a 7-day exchange or refund program. We understand the need to feel the #OBUdifference to give you confidence.
Simply notify us via email within 7 days of receipt of your purchase with your order number and your request for a refund or exchange.
To ensure you qualify for a full refund or an exchange, the items must be:
- returned within 7 days of receipt of your RAN
- in as-new condition, with no damage
- in the original, as new packaging
- the scissors are properly secured
- includes return of scissor key (if applicable), cleaning cloth, scissor pouch, oil pen and any other accessories or inclusions
- accompanied by a completed Returns Form indicating the original order number/transaction details along with your Returns Authorisation Number
- shipped back to us using trackable postage with signature on receipt for all items. eg an Australia Post Express bag.
Returns Forms are included with your order, however additional copies can be requested via email.
Return postage is the responsibility of the sender as we cannot take responsibility for lost parcels or parcels in transit.
Once received and checked, we will exchange or refund as requested. Please note refunds will take 3-7 days and will be made using the same transaction method as your original purchase payment.
For full refund and returns policy click here.